Last updated: September 1, 2025
1. Introduction
Welcome to PT Netpeak Tech Solutions (“we,” “our,” “us”). We are an IT solutions company that provides software development, system integration, cloud and hosting services, and data management solutions.
We are committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with https://netpeaktechsolutions.com or use our services.
2. Who We Are
Data Controller:
PT Netpeak Tech Solutions
Address: Indonesia
Email: netpeaktechsolutions@outlook.com
If you have any questions about this policy or wish to exercise your data protection rights, please contact us.
3. Information We Collect
We collect the following categories of data:
- Identity & Contact Data: Name, email, phone number, company, job title (via inquiries, project discussions, or service agreements).
- Technical & Usage Data: IP address, device information, operating system, browser type, server logs, and usage analytics.
- Service & Project Data: Information you provide when engaging our IT services (e.g., system requirements, project specifications, data shared for integration/testing).
- Marketing & Communication Data: Preferences for receiving updates, newsletters, or service-related communications.
We do not intentionally collect sensitive categories of data (e.g., religion, health, ethnicity) unless specifically required for a project and with your consent.
4. How We Collect Information
We collect personal data when:
- You submit inquiries via our website or contact forms.
- You engage our IT services (software development, system integration, hosting, or support).
- You use our website (technical and usage data collected via cookies and analytics).
- We communicate with you for business, project, or support purposes.
5. Purpose & Legal Basis for Processing
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide IT services (software, hosting, data management, system support) | Performance of a contract |
| To improve our systems, websites, and solutions | Legitimate interests |
| To communicate regarding services, projects, or support | Performance of a contract / legitimate interests |
| To send service updates, security alerts, or marketing (with consent) | Consent |
| To comply with legal or regulatory requirements | Legal compliance |
6. Cookies & Tracking Technologies
Our website uses cookies, analytics, and tracking tools to:
- Monitor performance and security.
- Improve functionality and user experience.
- Support marketing campaigns (with consent).
You may manage cookie preferences in your browser settings.
7. Disclosure of Your Data
We may share your data with:
- Internal staff within PT Netpeak Tech Solutions as required for project delivery.
- Trusted IT partners and service providers, such as hosting providers, cloud platforms, CRM tools, and analytics services.
- Regulators or authorities, if required by law.
We do not sell your personal data.
8. Data Retention
We retain your data for as long as necessary to deliver services, support your projects, or comply with legal requirements.
Technical data may be anonymized and stored longer for performance analysis and service improvement.
9. Your Rights
You have the right to:
- Access and request a copy of your personal data.
- Correct or update inaccurate details.
- Request deletion of your data (where legally allowed).
- Restrict or object to processing (e.g., for marketing).
- Withdraw consent at any time.
Requests can be made via email: netpeaktechsolutions@outlook.com.
10. Data Security
As an IT company, we take security seriously. We implement industry-standard measures such as:
- Encryption of sensitive data.
- Secure hosting and firewalls.
- Access controls and monitoring.
- Regular audits and vulnerability assessments.
However, no online system can be 100% secure, and we encourage safe online practices.
11. Children’s Privacy
Our services are designed for businesses and adults. We do not knowingly collect data from individuals under 18.
12. International Transfers
If we transfer personal data outside Indonesia (e.g., to cloud servers or international partners), we ensure safeguards such as standard contractual clauses or equivalent protections.
13. Changes to This Policy
We may update this Privacy Policy when necessary. Any updates will be posted here with a new “last updated” date. If changes are significant, we may notify you directly.
14. Contact Us
If you have any questions or would like to exercise your rights, please contact us:
PT Netpeak Tech Solutions
Email: netpeaktechsolutions@outlook.com
